We currently ship to Australia, New Zealand, Canada, USA and UK.

We offer free standard shipping on all Australia orders. Express Shipping is an additional $5.

For our international customers, shipping is free on orders over $100. For orders under $100, there's a flat rate of $15.

We only offer PO Box delivery for orders in Australia.

If you need to update your delivery address, please contact us at felicity@purdygrateful.com as soon as possible.

We try to process orders as soon as possible, but we’ll do our best to have the address updated before it is sent out.

We do not refund or exchange for change of mind.

Please email us directly at felicity@purdygrateful.com, and we'll swiftly resolve the issue for you.

We're committed to ensuring you receive the correct BenBen product as quickly as possible.

We accept credit card payments via Visa, Mastercard, Union Pay and American Express, as well as debit cards. We also accept payments via PayPal, Google Pay and Shop Pay.

Reach out to us at felicity@purdygrateful.com, and we’ll be happy to assist with any issues you may have!

To check the status of an order, sign into your account on our website and click “Orders” from the account menu. Your order status should appear. You’ll also receive an email with tracking information once your order is shipped out to you!

We try to process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to update your order is to e-mail us at felicity@purdygrateful.com

We are always working toward using the most sustainable packaging. We currently use compostable mailer bags and recyclable cardboard boxes.

BenBens are crafted with a commitment to using ethically sourced materials. We prioritise sourcing materials that align with our values of sustainability and ethical practices. This ensures that our products not only meet high standards of quality but also support responsible sourcing and production methods. We are dedicated to making environmentally conscious choices every step of the way, from material selection to crafting our eco-friendly pyramid boxes.

Taking care of your BenBens is easy! Here are some tips:

1. Handling: Handle with care to maintain the integrity of the pyramid shape.
2. Storage: Store in a dry place away from direct sunlight to preserve the colours and materials.
3. Avoid Moisture: Keep away from water or excessive humidity to prevent damage.
4. Reuse: Enjoy using your BenBens repeatedly for various celebrations and occasions.

By following these simple steps, you can ensure your BenBens remain in great condition and ready to spark meaningful moments whenever needed!